![]() If you cannot play a game due to technical issues, you may request a refund for up to 72 hours. However, if you have launched the game, you only have 24 hours to ask for a refund request. You may return any game for up to 14 days of the date of purchase, or 14 days of the release date (for pre-ordered games) if you have not yet launched the game. The Great Game Guarantee at Origin Even though you do not purchase a physical game from Origin, you are still protected by the Great Game Guarantee and can get a refund on your purchase if you didn’t like the game you purchased.
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